Overview
GSXN operates a commercial service delivery network for businesses, service providers, administrators, and support operators. This Privacy Policy explains how GSXN collects, uses, shares, and protects information when you visit gsxn.com, create an account, sign in with email or Google, submit service requests, provide quotes, manage work orders, or contact support.
Information we collect
We may collect account information such as name, email address, phone number, role, password credentials, Google account identifiers, email verification status, account status, and login activity. We may also collect business profile details, provider profile details, service areas, service categories, rate information, locations, contacts, service request details, quote details, work order records, milestones, approval/signoff records, support messages, internal notes, escalation records, and other information you submit through the platform.
Google sign-in
If you choose to sign in with Google, GSXN receives information from Google such as your Google account identifier, email address, email verification status, and basic profile information. We use this information to authenticate you, link your Google account to an existing GSXN account, protect account access, and reduce duplicate sign-ins. Google’s own privacy practices apply to your use of Google services.
Technical and usage information
We may collect technical information such as IP address, browser type, device information, session data, cookie identifiers, log records, pages visited, actions taken, referring pages, error details, and approximate usage timing. This information helps us secure the platform, troubleshoot issues, understand product usage, and improve reliability.
How we use information
We use information to operate GSXN, authenticate users, manage accounts and roles, support onboarding, match businesses with providers, display provider profiles, route service requests, compare quotes, create and track work orders, record milestones, process approvals, support administrative review, respond to support requests, send operational communications, prevent fraud or misuse, improve the product, maintain security, and comply with legal obligations.
Sharing information
We may share relevant business, provider, service request, quote, work order, milestone, location, contact, and approval information with users involved in a transaction or workflow. Administrators and support operators may access account, request, quote, work order, note, and escalation information as needed to operate and support the platform. We may also share information with service providers that help us with hosting, authentication, analytics, communications, payments, security, database operations, and customer support.
Business and provider records
Service requests, quotes, work orders, milestones, photos, completion records, signoffs, escalations, and support notes may be retained as operational records. These records help users understand service history, verify work status, resolve disputes, support compliance, and maintain continuity across business and provider accounts.
Data retention and security
We keep information for as long as needed to provide the platform, maintain business and provider records, support account administration, resolve disputes, enforce agreements, prevent misuse, and meet legal requirements. We use administrative, technical, and organizational safeguards designed to protect platform data, including session protections, role-based access patterns, password hashing, and secure configuration practices.
Your choices
You may update account information from your account settings where available. You may also contact GSXN to request assistance with account access, correction, deletion, privacy questions, or Google account unlinking, subject to identity verification, operational record requirements, and applicable legal obligations. Browser settings may allow you to manage cookies and similar technologies.
Children’s privacy
GSXN is intended for business and professional use and is not directed to children. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy as the platform, legal requirements, or operational practices change. The updated version will be posted on this page with a revised last updated date.
Contact
For privacy questions, contact GSXN through the support channels provided in your account or on gsxn.com.